Selecting a Professional Automotive Specialist
TEN TIPS ON FINDING AN HONEST AND RELIABLE AUTOMOTIVE REPAIR FACILITY
Americans would rather fill out their tax returns than take their cars to the shop, according to a recent survey conducted by the National Automotive Parts Association. A lack of confidence in finding a reliable technician to repair their vehicles is the reason given by most survey respondents for their distaste of car repair.
Shop around for a facility before you need repairs. Don't wait until your car breaks down. Regular automotive maintenance is the best way to keep your car running smoothly and to avoid costly repairs.
Ask the facility if they honor extended warranty policies. Do they accept payment from the extended Warranty Company, or do you have to pay up front and wait for reimbursement?
Ask family, friends and coworkers to recommend a reputable shop. Personal recommendations account for 60 percent of all car-buying decisions. This method also works well for finding a quality repair shop.
Ask the Better Business Bureau in your area to check a business' reliability before repairs are made.
Don't shop for price alone. Remember that you are not just paying for parts and the time it takes to install them, you Are paying for the technical expertise of the automotive technician.
Insist upon a shop that listens to your description of the problem never try to diagnose the problem yourself, that can be a costly mistake!
Look for signs that the shop has the equipment and skilled technicians needed to properly diagnose your car's problems. Nearly all cars have computer-controlled systems these days. If a shop doesn't have the proper equipment to diagnose your car, you may be taking a risk having your car repaired there.
Seek out a repair facility that employs ASE-certified technicians. Automotive technicians must undergo testing every five years to maintain ASE certification.
Ask if the repair facility uses brand name parts when it repairs your vehicle. Brand name parts are typically Engineered to manufacturers' quality or better and often carry better warranties.
Choose a shop that provides a warranty on their goods and services. Once you have selected a facility, don't rush the repair. Give your technician time to do a good job for you.
June 28, 1999